Privacy Policy

Welcome to CityOffersHub. Your privacy is paramount to us. This Privacy Policy outlines our practices regarding the collection, use, processing, and disclosure of personal data for our consumers and merchants in India. This policy is aligned with the Digital Personal Data Protection (DPDP) Act, 2023 of India.

1. Personal Data We Collect

We only collect the minimum amount of personal data necessary to provide you with our hyper-local deal aggregation and pre-ordering services. This includes:

• Consumers: Mobile phone number, display name, geolocation coordinates (to calculate distance to merchants), preorder items, and transactional/payment details.
• Merchants: Business owner name, email address, password hashes, business contact number, storefront address, city, area/neighborhood boundary coordinates, and subscription payment history.

2. Lawful Basis of Processing

In accordance with Section 4 of the DPDP Act, we process personal data under the following lawful bases:

• Consent: When you register as a consumer via OTP or register as a merchant and select the consent checkbox, you grant us explicit permission to process your data for deal exploration, pre-orders, and loyalty programs.
• Legitimate Uses: For completing pre-orders, verifying billing transactions with Razorpay, and executing transactional notifications.

3. Purpose of Processing

Your personal data is used exclusively for:

• Creating and managing secure user accounts.
• Providing hyperlocal sorting of offers based on your GPS distance.
• Processing prepaid restaurant pre-orders and facilitating appointments.
• Calculating loyalty points and generating double-entry ledger listings.
• Preventing fraudulent check-ins and duplicate offer redemptions.

4. Data Subject (Data Principal) Rights

Under the DPDP Act 2023, you are the Data Principal and possess the following rights:

• Right to Access: You can request details of the personal data we hold about you and the processing activities performed.
• Right to Correction & Erasure: You can edit your profile details at any time or request complete erasure of your account and personal data from our servers.
• Right to Grievance Redressal: You can report any data protection concerns directly to our designated Grievance Officer.
• Right to Withdraw Consent: You can withdraw consent for processing by deleting your account. All processing of your personal data will cease immediately upon deletion request.

5. Data Retention and Deletion

We retain your data only for as long as your account remains active or as required by law. Once an account erasure request is received, all associated personal details (phone, name, locations, ledger entries) will be permanently purged from our SQLite databases within 30 business days, except where retention is legally mandated.

6. Grievance Redressal Officer

In compliance with the DPDP Act, if you have any questions, feedback, or complaints regarding how your data is handled, please contact our Grievance Officer:

Name: Mr. K. B. Chandra, Data Protection Officer
Email: privacy@cityoffershub.com
Address: CityOffersHub HQ, Jubilee Hills, Road No. 36, Hyderabad, Telangana, 500033, India
Phone: +91 40 4999 8888 (Support hours: Monday to Friday, 10 AM to 6 PM IST)